The incorporation of Information and Communication Technologies (ICTs) into politics introduced fundamental changes to democratic societies and new formats in the relationship between citizens and elected officials, allowing a rekindling of their interactions. New technologies enable faster and easier communication and governments have been moving towards an Internet of Things (IoT) based framework, enabling citizen engagement and data gathering to better inform public policy decisions. Nonetheless, adopting a system integrated with technology brings risks such as digital exclusion, public policy capture and informational bubbles, which may result in hindering democracy. With this in mind, studying the potential of ICTs to enhance citizen engagement and participation in public administration, its influence in governance and the risks associated with their integration in the administrative decision-making process is essential in order to face the challenges posed by this new format.