‘Robo-Debt‘: Guilt, Responsibility and the Dehumanisation of Welfare Compliance

This paper explores how digital techniques of policy implementation can themselves propel, shape and/or disrupt processes of welfare reform. It does so via a close analysis of the implementation of the Online Compliance Intervention, popularly known as ‘robo-debt‘, by the Australian Department of Human Services (DHS). As it argues, this automated debt recovery system has...

Panel 1, MONDAY 25 June 2018 16:45-18:15